IT Operations Specialist

The IT Operations Specialist is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance, and operational perspective. Guaranteeing that the needs of Hopper’s service delivery teams and our fast-paced business needs are met. We’re looking for a technically-savvy and detail-oriented individual to join our CS Systems Operations team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.
In this role, our specialist will help to build strong partnerships with different teams across the organization in order to contextualize the product, technical, and service delivery groups in their mission to provide excellent service to Hopper users across all verticals. This individual will be responsible for providing the visibility and support required to better inform business decisions - a set of res...