IT Operations Specialist

edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. We've reached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years!

We are seeking a detail-oriented and technically skilled IT Operations Support Specialist to serve as our primary point of contact for retail technology infrastructure, with a focus on point-of-sale (POS) systems and store connectivity solutions.

What You’ll Do

• Serve as the primary technical liaison for our retail POS system vendor, managing all technical support interactions and escalations
• Troubleshoot and resolve POS hardware and software issues across multiple retail locations
• Co...