IT Operations Technical Support Engineer

We are seeking an IT Operations Technical Support Engineer to provide technical‑level support to vendors and internal stakeholders, including the build‑out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.

• Provide remote technical support to identify, troubleshoot, and resolve software and system issues.
• Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system‑level diagnostics.
• Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
• Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
• Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions.
• Maintain system ...