Job Description
Job Description
JOB OVERVIEW:
Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.
DUTIES AND RESPONSIBILITIES:
● Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
● Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.
● Proactively prevent planned and unplanned outages to minimize system disruptions.
● Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
● General AV and IT Equipment support to departments for events
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