Job Description

Description:

We are seeking a talented individual to join our IT Problem Management team.

This role will be based in our Liverpool.

As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation.

Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech.

We will count on you to:

  • Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence.
  • Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved at lower support tiers.
  • Conduct postmortem investigations on critical incidents, id...

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