IT Process Coordinator

GMV Tres Cantos, Community of Madrid, Spain

GMV is expanding its cybersecurity sector to provide support services for IT infrastructure and service management. Join us as an IT Process Coordinator to manage process implementation, reporting and SLA coordination.

• Technical and operational coordination of projects to ensure timely execution and achievement of objectives.
• Manage, monitor and continually improve IT Service Management processes.
• Execute and optimize the global reporting model and consolidate the global SLA model.

• Minimum 5 years of experience in IT Service Management.
• Experience defining, implementing, measuring, and negotiating service‑level agreements (SLAs).
• Experience leading projects defining and implementing IT management processes based on ITIL best practices.
• Advanced proficiency in English.
• Proven experience in ITSM process management and using tools such as ServiceNow.
• ITIL Foundation v3 certification.

• Hybrid working model.
• 8 weeks of teleworking per year.
• Flexible start and finish times.
• Personalized career development and training.
• National and international mobility; relocation package available.
• Competitive compensation and ongoing reviews.
• Wellbeing program including health, dental, accident insurance, free fruit and coffee, physical and mental health training.

We promote equal opportunities in recruitment and are committed to inclusion and diversity.

For any questions, please contact Sandra Bravo Crespo , in charge of this vacancy.

In our recruitment processes you will always have telephone and personal contact, face‑to‑face or online, with our talent acquisition team. Bank transfers and bank cards will never be requested. If you are contacted through another process, please get in touch with the person responsible for the selection process.