Job Description

Product Onboarding Specialist

The Product Onboarding Specialist guides new clients through the successful implementation and adoption of assigned MSPbots products. The role ensures clients quickly achieve initial goals, realize full product value, and are set for long‑term success. The specialist acts as a product expert, a strategic advisor, and a key liaison between the client and internal teams.

Location

Remote (Philippine‑based only)

Schedule

8 AM‑5 PM CST (10 PM‑7 AM PHT), Rest Days every Saturday & Sunday

Responsibilities

1. Product Mastery & Continuous Learning

  • Maintain a deep, up‑to‑date understanding of MSPbots products and their functionalities.
  • Proactively learn about new features and product updates to ensure you can effectively guide clients.
  • Act as a subject matter expert for clients and internal teams on product best practices and use cases.

2. ...

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