IT Production Support Analyst Ontario Service Hub

At TTI, people come for the opportunity and stay for the culture! The IT Production Support Analyst delivers on-site Tier 1 and Tier 2 support for the TTI Canada Service Repair Hub. This role ensures the stability and efficiency of technology used in a fast‑paced, mission‑critical production environment. Key responsibilities include incident management, PC and mobile device support, troubleshooting enterprise applications, and working closely with vendors and business partners to resolve technical issues.

Position Description

This role is responsible for providing world‑class on-site IT support for the TTI Canada Service Repair Hub operation in Georgina, Ontario. Candidates must demonstrate keen business acumen as well as possess an elevated level of emotional intelligence and have a passion for support.

What You Will Do

• Deliver Tier 1–2 incident management and act as the escalation point for the IT Service Desk and Production Support tea...