IT Production Support Analyst

Your role

To work within FleetCor’s IT organization supporting both internal and external client production systems.
The IT Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.
Ensure all high priority issues are progressed effectively.
Ensure production is running as expected, with issues found and fixed promptly.
Respond to alerts, handling them efficiently to remove or reduce Business impact.
Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas which need further monitoring.
Provide knowledge through documentation as new issues and situations are dealt with.
Contribute to maintaining an effective Change Management process.
Provide triage on issues from end users to identify the right team to resolve issues.<...