IT Production Support AS/400

Job Description:

Part of APS (Application Production Support) team, the position handles IT Production Support on AS/400 activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities.

Main Tasks:

• Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary) , Unix/Windows (secondary) environments used by the different domains in Wealth Management
• Monitor Production batches and infra components.
• Ensure batch related issues are attended and resolved on time
• Escalate timely to Head of APS on possible risks, escalation matters and management issues
• Adhere to Service Level objective target and roadmap.
• Review and create application Support knowledge articles.
• Ensuring that all production deliverables are aligned with bank standards and best practices.
• Identify and propose automation wherever possible t...