Job Description

Primary Skills: Troubleshooting, Leadership, Salesforce, SAP, Java (Expert, Expert, Intermediate, Intermediate, Intermediate)
Contract Type: Contract
Duration: 6 months

Location: Bangalore



Job Summary: Troubleshooting, Leadership, Salesforce, SAP, Java (Expert, Expert, Intermediate, Intermediate, Intermediate)

We are searching for a Senior Technical Support Engineer - L2 with a solid technical background in troubleshooting complex issues and an excellent track record in team leadership. This role involves deep interaction with customers to ensure their satisfaction and the mentoring of L2 support engineers, emphasizing on diagnosing and resolving escalated technical problems efficiently. The ideal candidate will also play a key role in knowledge base development and process improvement to enhance team efficiency and support quality.

Key Responsibilities:

  • Lead a team of L2 support engineers, assigning tasks and m...

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