IT Production Support Engineer(Contractor)

Position:

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

• Location : Bengaluru, India (Hybrid)
• Duration: 6 Months
• Job Title: IT Production Support Engineer(Contractor)

Job Description

• Deep understanding of the product/application functionality, architecture, and technical components to diagnose complex issues.
• Ability to troubleshoot intricate technical problems across various systems and platforms.
• Proficient in utilizing debugging tools and techniques to identify root causes.

Team Leadership:

• Leading and mentoring a team of L2 support engineers, assigning tasks, and ensuring efficient ticket management.
• Coaching and developing technical skills of...