IT Professional

Responsibilities:

• Building and maintaining profitable relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• Excellent interpersonal and communication skills.

• Proficient in all Microsoft applications.

• Superior product knowledge.

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction.