IT Project Coordinator

This is a remote position.

We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements.

This is a remote role based in India, requiring strong communication, documentation, and stakeholder coordination skills.

Key Responsibilities

US/EU IT Field Services Project Coordination

Coordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments)

Manage work orders and dispatch on-site field engineers and partners

Track SLA compliance, response times, and resolution timelines

Coordinate activities across multiple time zones (IST, CET, GMT, EST, PST)

Act as a primary coordination point between end clients, vendors, engineers, and internal delivery teams

Ensure timely ticket closures and accurate documentation

Resource & IT Recruitment Coordination

Support IT recruitment and resource onboarding for US/EU field services projects

Coordinate interview schedules, availability, and deployment readiness

Maintain engineer pools, skill matrices, and regional coverage trackers

Coordinate background verification, NDA, and onboarding documentation

Align engineer availability with project schedules and regional demand

Client Communication & Reporting

Prepare and share daily/weekly project status reports for US/EU clients

Participate in client calls and operational reviews as required

Escalate risks, SLA breaches, or resource gaps proactively

Maintain audit-ready documentation and compliance records

Required Skills & Experience

Minimum 1 year of experience in:

  IT Project Coordination (Field Services / Support Operations) OR

  IT Recruitment / Resource Management for global projects

Hands-on exposure to US/EU field services delivery models

Strong understanding of:

  SLAs, KPIs, and escalation management

  Ticketing and work order processes

Excellent written and verbal English communication

Comfortable working in US/EU time zones

Strong follow-up, coordination, and multitasking skills

Proficiency in MS Excel / Google Sheets for tracking and reporting

Experience with ITSM / ticketing tools (ServiceNow, Jira, Freshservice, Zoho, etc.) is a plus

Preferred Qualifications

Graduate preferably in computer science, BE, BTech

Exposure to IT support roles such as Desktop Support, Network Support, Data Center Technicians

Experience coordinating with vendors, freelancers or independent IT contractors across regions

Key Competencies

Strong ownership and accountability

Attention to detail and process adherence

Ability to handle high-volume, time-sensitive tasks

Client-focused and delivery-oriented mindset

Working Conditions

Remote role (India-based)

Shift alignment with US/EU business hours

Stable internet connection and laptop required