Job Description
Customer Job
IT Project Manager 2
Job ID: 25-09852
Pay rate range: $45/hour. to $48/hr. on W2
Hybrid, depending on proximity to office (Mon & Friday at Home). Hours: M-F 9 am-5 PM EST
Top Skills: Automation Program Manager required to manage technology and customer experience flows for all channels
Summary:
The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as electronic data processing, information systems,
systems analysis, and computer programming.
Position Summary:
The Automation Program Manager will oversee the design, development, and maintenance of automation journeys that improve the customer experience across all contact channels.
This role involves managing projects, reducing customer abandonment rates, and minimizing agent effort when human intervention is ne...
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