Job Description

The Project Manager (PM) will lead end‑to‑end delivery of initiatives across enterprise communications platforms—covering customer notifications, omnichannel messaging (SMS, Email, Push, WhatsApp), CPaaS integrations, chatbots, and event-driven communication journeys. This role requires strong program governance, cross-functional leadership, vendor management, and hands-on delivery in regulated environments (e.g., banking/financial services).


Key Responsibilities

Delivery Leadership & Planning

  • Own the project lifecycle from initiation to go‑live: scope, timelines, budget, quality, risk, and stakeholder alignment.
  • Build and manage integrated plans (milestones, dependencies, critical path).
  • Drive Agile ceremonies (PI Planning, Sprint Planning/Reviews) while maintaining executive-level status reporting.

Communications Platform Implementation

  • Lead implementation and enhancements for ...

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