Job Description
Job Summary:
The Service Desk Analyst will be the first point of contact for all IT-related issues and requests. This role involves providing technical support, troubleshooting hardware and software problems, and ensuring efficient resolution of incidents to maintain business continuity. The ideal candidate has strong communication skills, excellent problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
Act as the primary point of contact for end users seeking technical assistance via phone, email, or ticketing system.
Diagnose and resolve technical hardware, software, and network issues.
Log all incidents, requests, and resolutions accurately in the service desk system.
Escalate complex issues to higher-level support teams when necessary.
Provide step-by-step technical guidance to users for issue resolution.
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