IT Service Architect

Job Responsibilities:

The Service Architect is responsible for designing, governing, and optimizing services delivered through the Enterprise Service Management (ESM) platform. This role blends strategic service design with operational oversight, ensuring services are reliable, user‑centric, and aligned with business objectives and transformation goals. The Service Architect drives continuous improvement, ensures compliance, and collaborates across teams to deliver long‑term value and operational excellence.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 – 7 years of experience in IT service management, architecture, or related roles, with a focus on ESM platforms.
• Strong knowledge of ITSM principles and frameworks (ITIL v4 preferred).
• Proven experience in ESM service design.
• Expertise in service performance management, SLAs, and KPIs.
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