Job Description

We are seeking an experienced IT Service Continuity and Availability Lead to drive the transformation of our availability management practices, ensuring our IT services are resilient, reliable, and future-ready. In this role, you will lead the transition from reactive to planned and well-governed availability management, design and maintain dashboards for service visibility, and deliver executive-ready reports and insights. You’ll play a crucial part in onboarding new services and team members, setting clear expectations, and establishing robust escalation processes.

Role Responsibilities:

  • Lead the uplift of Availability Management across services, helping move from reactive to planned and well-governed practices
  • Design, build and maintain availability dashboards that provide clear visibility of performance, trends and risks
  • Produce regular reporting on availability, continuity and capacity, including executive-ready summaries and insights<...

    • Apply for this Position

    Ready to join Accenture? Click the button below to submit your application.

    Submit Application