IT Service Coordinator

Employer: An MSP company located in Hawaii, USA.

Work Setup: Remote

Working Schedule: Monday - Friday (Hawaiian Standard Time)

Salary: $1,300 - $1,500

Position Summary

We are seeking a dedicated IT Service Coordinator to join our technical support team. This role is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. The Service Coordinator will perform service request intake from clients, assign, schedule and dispatch service engineers for remote or onsite service according to urgency and contractual service level agreements (SLA). This position serves as the single point of contact for clients and requires strong client relations skills while embodying our Aloha spirit of exceptional service.

Key Responsibilities

Service Request ...