Job Description

Ensuring Chart’s Success…

To manage and support the local business users, applications and office environment including meeting rooms, workstation areas, printers and network cabling. To provide initial triage and routing for all incidents and requests. To be the first point of contact for the local end users and the “face” of IT

What Will You Do?

  • Ability to manage workload according to ITIL best practices

  • To process all logged calls in a timely manner and within agreed SLA

  • To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution

  • To follow documented service delivery processes and to assist with major incident management and escalation

  • To create self-help knowledge articles based on implemented, proven provided solutions.

  • To work closely with the local users in o...

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