Job Description
Ensuring Chart’s Success…
To manage and support the local business users, applications and office environment including meeting rooms, workstation areas, printers and network cabling. To provide initial triage and routing for all incidents and requests. To be the first point of contact for the local end users and the “face” of IT
What Will You Do?
- Ability to manage workload according to ITIL best practices
- To process all logged calls in a timely manner and within agreed SLA
- To ensure that calls they are responsible for are continually managed, progressed and t...
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