IT Service Delivery Analyst

JOB DESCRIPTION

Operations Technology (OT) Analyst

Job description

An Operations Technology Analyst is a critical member of our organization's OT team. They focus on the implementation, maintenance, and optimization of technology systems that drive our manufacturing operations in The Americas Region.

Responsibilities

• Deploy, and maintain operational technology systems.
• Monitor and manage operational performance and security.
• Manage and resolve OT service tickets, coordinating with plant personnel to troubleshoot issues.
• Monitor OT alerts and notifications from regional plants; troubleshoot and resolve critical issues promptly
• Respond to operational technology issues in a timely manner.
• Analyze data to enhance efficiency, reduce downtime, and minimize costs.
• Assess vulnerabilities and implement security controls.
• Write functional requirements / specification documents.
• Coll...