Job Description

Description

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Department

The IT Operations department is a skilled and versatile group of professionals. They excel in providing front-line support, possess complementary expertise, and combine agility with discipline to ensure smooth IT operations for users across global locations.

Position purpose

The IT Service Delivery Manager is responsible for the strategic leadership, operational management, and continuous improvement of IT service delivery across the organisation. This role oversees the Desktop Support Lead, Deployment Operations Lead, Support Function Application Support Manager, and Front Office Support Manager ensuring seamless, high-quality support for all end users and business functions. The manager will drive service excellence.

The IT Service Delivery Manager’s key responsibilities include:

  • Lead, mentor, and develop a team of IT managers and leads, fostering a collaborative and high-performance c...

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