IT Service Delivery Manager

IT service desk manager (retail store) responsible for managing the store’s IT service desk operations to ensure stable and efficient technology support. Oversees incident management, service requests, and system troubleshooting for POS systems, networks, and store hardware. Leads and supervises the service desk team, ensures adherence to IT policies and service standards, coordinates with external vendors, and implements solutions that minimize downtime and support seamless retail operations

Requirements

Job Title: IT Service Desk Delivery Manager (C3B )

Shift: Night shift

Work Set-up: Full on-site in Taguig

Salary range: 150K- 190K

Qualifications

• Candidate should have a minimum of 17+ yrs. experience
• Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geos
• Comfortable with working on night shifts as per business requirement
• Knowledge on Servi...