IT Service Delivery Manager

Service Management Framework:

• Establish and implement comprehensive IT service management processes and procedures globally.


• Lead the definition, negotiation, and implementation of Service Level Agreements (SLAs) in collaboration with internal stakeholders and external service providers.


• Continuously refine the framework to support business requirements and scalability across international operations.

Service Delivery Management:

• Oversee global IT service delivery ensuring compliance with newly established standards.


• Monitor and report on global service performance against agreed SLAs.


• Drive continuous improvement initiatives based on solid performance analytics.

Incident and Problem Management:

• Manage the relationship and p...