IT Service Desk - Advanced English

What a day in the life looks like: Provide frontline support via phone and ticketing systems to resolve software-related issues. Gather key details to assess and triage cases to the appropriate internal teams. Maintain accurate, detailed documentation within the ticketing system. Ensure timely responses and resolutions in line with defined SLAs. Collaborate with internal teams, vendors, and partners to drive case resolution. Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences. What you bring to the team: BA/BS Degree, Computer Science, MIS, or equivalent. 3 years of technical customer support experience. Excellent verbal and written communication in English. Experience or industry knowledge in supply chain software such as warehouse management solutions or order/ inventory management solutions. Experience in database (SQL / Oracle) queries and stored procedures. Experience with operating systems and RF hardware. Experience with labeling so...