Job Description


Job Title- IT Service Desk Agent
Pay- $21/hr W2
Location- Alpharetta, GA
Duration- 12 months

We are seeking a Service Desk Agent to provide high-quality technical support as the first point of contact for users calling the IT Service Desk. The ideal candidate has strong communication skills, is customer-focused, and can resolve issues efficiently using a knowledge base and their technical expertise.

Key Responsibilities:

  • Provide first-level phone/chat support with professionalism and empathy.

  • Accurately document incidents and problems in a tracking system.

  • Diagnose and resolve hardware/software issues in a fast-paced 24x7x365 environment.

  • Escalate and follow up on unresolved issues promptly.

  • Support end-users with enterprise applications, systems, and hardware.

  • Collaborate with internal teams and contribute to service improvement...

    • Apply for this Position

    Ready to join C&L Group? Click the button below to submit your application.

    Submit Application