IT Service Desk Agent

**SECTION I**: GENERAL SUMMARY
BRP offers a career opportunity as Service Desk Agent; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.
**SECTION II**: EXPERIENCE AND EDUCATION
- Computer Science education technical or bachelor’s degree
- 3 years of experience configuring, building or troubleshooting computers, printers, scanners
- English (Speaking 50%, Writing 70%, Reading 90%)
**SECTION III**: KNOWLEDGE, SKILLS AND CERTIFICATIONS
- Customer-oriented approach with a commitment to maintaining a high level of customer satisfaction and service excellence.
- Excellent written and verbal communication skills with a focus on clear, professional, and empathetic interaction with users and colleagues.
- Strong time-management, organizational skills, and attention to detail, with the ability to effectively prioritize tasks and w...