IT Service Desk Analyst

Overview

Job Title: IT Service Desk Analyst
Employment Type: Full-Time
Work Setup: Office-Based (Clark, Pampanga)

About the Role:

We are currently seeking a proactive and detail-oriented IT Support Specialist to join our team. The successful candidate will be responsible for providing Level 1 and 2 support across various hardware and software systems, ensuring smooth and uninterrupted IT services in a dynamic, high-performing environment.

Responsibilities

• Provide Level 1 and 2 support for hardware and software incidents.
• Manage IT incidents using a ticket management system.
• Maintain and update ServiceNow asset records and incident logs.
• Troubleshoot and support desktops, laptops, mobile phones, computer networks, printers, EFTPOS terminals, and IP phones.
• Maintain an accurate IT asset register.
• Disseminate IT updates to users and support staff; ...