Job Description
Your new role
As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. This is an office based role, with the shift pattern being 8am-6pm Monday to Friday, with the occasional weekend work involved.
What you'll be doing
Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards.
Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination.
Pride yourself on resolving problems quickly and correctly, raising the bar for support excellence.
When a situation needs more expertise, youll hand it over cleanly using our escal...
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