Job Description

A major technology firm in the Philippines is seeking a Service Desk Analyst to provide first-level IT support. The role involves troubleshooting various technical problems, managing incidents through a ticketing system, and ensuring high-quality customer service. Candidates should have 1-3 years of service desk experience and familiarity with tools like Active Directory and O365. Excellent verbal and written communication skills are essential to effectively address user issues and maintain service standards.
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