IT Service Desk Analyst I

**Position:**
IT Service Desk Analyst I

**Job Description:**

**What you'll be doing:**

Provides accurate solutions to user problems to ensure user's productivity.
Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).
Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
Maintains a professional support image at all times being courteous and helpful.
Enhances and develops quality support methods and communication skills through coaching and feedback.
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on
customer satisfaction.
Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions
to customers.
Assists in special product-related issues as needed.
First po...