IT Service Desk Analyst II

Job#: 3017049

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Desktop Support

Location: Orlando, FL (Hybrid)

Duration: Full time

Pay Rate Range: 

Job Description:

Job focus, purpose, scope of responsibility. Three of the most important responsibilities.

Provides higher level IT support to remote (work-from-home), local, and remote offices workers. The Service Desk takes calls/emails, incidents directly from users and ensures all IT issues are resolved in a timely manner. Works directly, as part of a global service desk team, to provide technical advice and guidance to end users. Conducts appropriate user training for all corporate provided IT devices (VDI, laptops & mobi...