Job Description
Key Responsibilities
+ Provide first-level solutions for IT-related issues via phone, email, or ticketing system.
+ Log, track, and manage incidents and service requests using a ticketing system.
+ Perform basic troubleshooting for hardware, including desktops, laptops, printers, and peripherals.
+ Support common software issues, including installation, configuration, and user guidance, ensuring smooth application functionality.
+ Document, track, and monitor end-user issues to ensure timely and effective resolution.
+ Escalate complex technical problems to the appropriate IT teams while maintaining clear communication with end users.
Qualifications
+ Open to fresh graduates in IT, Computer Science, or related fields.
+ Basic understanding of IT ticketing systems.
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