IT Service Desk Analyst

Responsibilities

• Provide first-level solutions for IT-related issues via phone, email, or ticketing system.
• Log, track, and manage incidents and service requests using a ticketing system.
• Perform basic troubleshooting for hardware, including desktops, laptops, printers, and peripherals.
• Support common software issues, including installation, configuration, and user guidance, ensuring smooth application functionality.
• Document, track, and monitor end-user issues to ensure timely and effective resolution.
• Escalate complex technical problems to the appropriate IT teams while maintaining clear communication with end users.

Qualifications

• Open to fresh graduates in IT, Computer Science, or related fields.
• Basic understanding of IT ticketing systems.
• Foundational knowledge of computer hardware and software.
• Strong communication and problem-solving skills.
• Willingne...