IT Service Desk Analyst

The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating new incidents and service requests, gathering additional data from the requestor, performing medium level troubleshooting and resolution.  Where necessary the analyst will escalate incidents and requests to other levels within the Service Desk or to other teams in IT.  This level requires more advanced technical knowledge of the TD SYNNEX environment and applications. 

Responsibilities:

• Assists team in meeting individual, team and organizational service level agreements and customer satisfaction.  Primary role to m...