IT Service Desk Analyst

Job Title: IT Service Desk Analyst

Location: Onsite - BGC, Taguig

Work Schedule: Night Shift

Salary Range: PHP 20,000 - PHP 45,000

About the Role:

We are seeking a skilled and proactive IT Service Desk Analyst to provide first and second-line technical support. You will be the primary point of contact for investigating, diagnosing, and resolving IT incidents and service requests, ensuring minimal disruption to business operations. The ideal candidate is a problem-solver with excellent communication skills and experience in a dynamic service desk environment.

Key Responsibilities:

• Provide first and second-line investigation, diagnosis, and resolution of IT incidents and service requests via phone, email, and chat.
• Log, manage, prioritize, and document all support tickets, ensuring timely updates and closure within defined SLAs.
• Escalate complex issues to relevant internal teams following agreed...