IT Service Desk Analyst

IT Service Desk Analyst
Salary Range: $65,000 - $70,000
Location: Vancouver, BC

As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

Key Responsibilities

• Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
• Assessing and fulfilling service requests promptly.
• Identifying potential underlying problems to help determine root causes and suggest improvements.
• Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
• Proactively managing the application landscape to maintain availability, stability, and performance.
• As a member of the IT Service Desk team, you will be responsible for delivering a high‑quality service to the bus...