Job Description
Overview
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, Engineering (Computer/Telecommunication) or equivalent. With at least 6 months to 1 year experience in SQL, with background in VMware. Hybrid, night shift.
Responsibilities
- Logs all incident and service request details.
- Categorizes and prioritizes codes.
- Provides customer service resolution for operational and service-related incidents.
- Routes incidents and service requests that cannot be immediately handled.
- Manages requests and incident reports from customers.
- Determines which CIs are involved in the incident.
- Delivers courteous services and is responsible for end-user requests.
- Resolves or escalates incidents and requests, as needed.
- Updates and validates all incident information.
- Obtains additional information from the requester and end-users.
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