It Service Desk Associate Manager

Position IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk analyst you would be monitoring the Ticketing queue and alerting the technical teams Provides accurate solutions to user problems to ensure user s productivity Responds to all calls received by the Help Desk Phone Email Chat Web and ensures that each Help Desk call received is logged Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate Informs users of any global problems or system outages Maintains a professional Help Desk image at all times being courteous and helpful Enhances and develops quality support methods and communicat...