IT Service Desk

End-User Support

• Provide Level 1 support for end-users on Windows 10 and Windows 11 environments.
• Perform remote troubleshooting and support for desktops, laptops, and peripherals.
• Assist users with domain joining, Teams and Google Meet setup, and general IT queries.

Email & Collaboration Tools

• Configure, maintain, and troubleshoot MS Outlook (PST/OST, rules, signature, PST backup, repair, and migration).
• Support email-related service requests and incidents.

Ticketing & Incident Management

• Log, monitor, and resolve tickets using the organization's ticketing tool.
• Categorize tickets by type and priority (P1, P2, P3, P4) and ensure timely resolution.

Networking & Connectivity Support

• Provide basic support for DNS, DHCP, Subnet mask, Gateway, LAN/WAN, Access Points, and Wi-Fi issues.
• Support local and...