Job Description

  • Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies.
  • Knowledge of Jira Service Desk, or similar ticketing system.
  • Basic knowledge of standard IT Infrastructure Configurations
  • Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
  • Demonstrable troubleshooting methodologies and root cause analysis.
  • Excellent communication and time management skills.
  • Understanding of ITIL Principles
  • Experience working with service vendors.
  • Strong Customer Service Skills

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