IT Service Desk Engineer

Overview

24/7 Operations- Rotational Shift & week Offs

Thai Language is must

5-8years of experience

Responsibilities

• Candidate must have knowledge on English and Thai Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
• 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
• OS/ Office/ basic system application/Anti-Virus...