Job Description

IT Service Desk Engineer

Kuala Lumpur, Malaysia

Full time - Permanent

5-8 Years experience

Korean language is must

  • Candidate must have knowledge on Korean (Primary) and English Language, 5+ Years of experience with good communication in Korean (Primary) and English Language and technical skills on windows desktop platform.
  • Responding to client support requests and contacting User to find out the nature of the problem.
  • Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
  • Escalating software and other application issues to the subject teams.
  • Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
  • OS/ Office/ basic system application/Anti-Virus client support.
  • Outlook, browser, Printer/scanner installa...

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