IT Service Desk/ Field Engineer

A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer.



Duties will include:-



- To take and log help desk calls

- To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)

- Provide occasional on-site support

- To take ownership of user problems from logging, prioritising through to resolution

- To be proactive when dealing with user issues keeping them updated on the status of their support query

- To log and action issues identified by proactive monitoring

- To support and maintain all levels of appropriate documentation



Essential Experience:



- Previous experience working in a role providing a high level of 1s...