IT Service Desk Intern

The Impact You'll Make
Danfoss is looking for an enthusiastic IT Intern who is ready to take on new challenges.
The Intern will support the team and employees in creating an engaged and productive workforce through Danfoss policies, programs, and practices. This position will provide direct IT support for employees, handling tickets, providing direct technical support, and updating department indicators and reports.
What You'll Be Doing
Receive, register, and work on user requisitions by Phone, chat and other channels acting as first line of support.
Work and follow-up on Incidents, Service Requests, Problems, and other tasks that may be assigned.
Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware).
Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).
Identify errors and use root cause analysis to deliver high-quality IT solutions, create...