Job Description

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Position: IT Service Desk Manager

Location: AutoCanada Home Office, Edmonton, AB

Classification: Full-Time, Immediate Hire

About The Role

As a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for overseeing the Service Desk team, ensuring efficient resolution of technical issues, and driving continuous improvement. This role requires strong leadership, technical aptitude, excellent problem solving skills, and a customer‑centric approach. This is an in‑office role with some flexibility to work remotely with prior approval from a manager.

Responsibilities

  • Provide timely and effective leadership to the Service Desk team, ensuring tickets are resolved efficiently.
  • Implement, diagnose, and troub...

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