IT - Service Desk Manager (BPO)

Position Description:

The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.

Required qualifications to be successful in this role:

Qualifications:

Previous IT Support / IT Service Desk experience

At least 10 years overall experience in a BPO / IT Service Desk environment with 3 years+ on a managerial role

College graduate

IT...