IT Service Desk Manager

About the Role

Contractor Central is proud to partner with AUIT , a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients. We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT’s service desk operations, ensuring high standards of customer service, technical delivery, and team performance.

This is a hands-on leadership role, ideal for someone who thrives in a fast-paced environment, enjoys mentoring teams, and has a keen eye for process improvement.

Key Responsibilities

• Lead and manage the day-to-day operations of the IT Service Desk, ensuring SLAs, KPIs, and customer satisfaction metrics are met
• Coach, mentor, and develop a team of service desk analysts and technical support staff
• Establish and maintain service management processes (incident, request, p...